In our “3 Digital Marketing Trends You Should Know in 2021” article, our first trend was Chat Bots. These artificial intelligence (AI) chatbots are taking over the customer service world. Not only are they able to interact with potential clients but they can also convert them! Almost every major online business (Facebook, Google, Twitter, etc.) is all using online chatbots.
Previously, online chatbots had to be custom coded for websites but that is a thing of the past now! We will set up our platform on your website that will actively interact with your website visitors to help make their experience a great one.
Benefits of Using a Chatbot For Your Website
- Improve Customer Satisfaction
- Improve Lead Generation
- Improve Conversion Rates
- Reduce Expenses, by not needing a large customer service staff.
- Integrate Chatbot on websites, Facebook Messenger, and mobile apps to improve your customer service across multiple channels
- Availability Increases with 24 hour service
- Reaching New Customers
- Gaining a Deeper Understanding of Customers
Chatbots continue to be on the rise for the last couple of years. They’re continuously bringing a new way for businesses to communicate with potential clients.
Contact us today to discuss how your business could use a Chatbot to increase its overall performance and value.